Returns & Exchanges

At Headphones.com, we want you to love your audio experience, which is why we offer a 365-day return policy on most products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange with no restocking fees.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to send back.

2

Print Your Shipping Label

Once your request is approved, we will email you a prepaid UPS shipping label to ensure your gear is tracked and insured during transit.

3

Pack Your Gear

Place the headphones and all original accessories, manuals, and packaging into a sturdy shipping box to prevent damage during return shipping.

4

Receive Your Refund

After our technicians inspect the returned item, we will process your refund to your original payment method or issue store credit within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing